Flying Pig upgrades the future hotel, Ali AI makes the room "obedient"
On September 20th, at the Westin Minsheng Hotel in Sanya Haitang Bay, Feifei showed reporters the full functionality of Future Hotel 2.0. The most striking of them was the artificial intelligence voice device “Tmall Elfâ€. Users can evoke the Tmall Elf in the room, and they can control the room air conditioner temperature, switch light curtains or air purifiers through artificial intelligence voice interaction, and seamlessly connect the Tmall box to watch TV programs and voice calls. The hotel will deliver meals, drinks, etc. to the room and provide quality information about the surrounding area based on location.
The addition of artificial intelligence voice technology not only allows guests to enjoy the cool technological experience, but also enables the hotel to improve service efficiency and use the black technology self-learning to accurately understand consumers.
According to the introduction of Alibaba's head of artificial intelligence laboratory, the software and hardware of Tmall Elf is provided by Alibaba's artificial intelligence laboratory (AI Labs). Combined with the advantage of the flying pig's hotel business scene, Alibaba will quickly advance the Tmall Elf. The popularity of the hotel industry, the next step will be to first let the Tmall Elf "stay" in 100,000 hotel rooms.
In 2017, Wang Gang, a tenured professor at the former Nanyang Technological University and the chief scientist of the Alibaba Artificial Intelligence Laboratory, was selected as one of the “Young Technology Innovation Talents of the Year†under the age of 35 under the MIT Technology Review.
The "computer deep neural network" developed by Professor Wang Gang is the "brain" of the natural language learning of the Tmall Elf. In order to make the Tmall Elf smarter in the hotel scene, Alibaba spent nearly six months collecting the dialogue corpus of millions of hotel scenes and “feeding†the natural language learning for the Tmall Elf. Among them, only users ask about the weather, there are nearly 700 types of expressions.
Du Haitao, product director of AI Labs, said that the choice of the first application of "Tmall Elf" in the hotel scene is mainly based on three reasons: First, the hotel is a strange scene relative to the home, people have a psychologically familiar need; second, the resort hotel Guests have a long stay in the hotel, there are more services to meet the needs; the third is the service triggered by the Tmall Elf, can enhance the satisfaction of the hotel.
It is understood that the next day, the Tmall Elf will be connected with the major needs of travel, such as take-away, taxi, and ticket purchase. With more features, the Tmall Elf can even act directly as a hotel front desk.
In the future, whether the hotel has the "smart voice service" label may become a decisive factor affecting users, especially the Internet generation, booking or not.
The application of smart technology in the hotel scene not only refreshed the guest experience, but also expanded the hotel's operating space. Ali Xue, the person in charge of Ali Artificial Intelligence Laboratory, told reporters that the entry of artificial intelligence, with high-speed and stable 24-hour service, can replace a large number of mechanically repeated hotel work; and the released manpower can provide more for the guests. Personalized, more detailed value-added services to enhance the overall efficiency of the hotel industry.
At the same time, compared to the past, the phone is passively responsive, smart devices can make the hotel more aware of the needs of the guests, and provide pre-judgment with precise services. Once the hotel's intelligent system is connected to the Flying Pig account, the same user will enjoy the same service even in different hotels.
Future Hotel is a set of technology service product systems developed by Flying Pig for the hotel industry. Free deposit, no-queue, free check-in credit, is the core function of Feizhu Future Hotel 1.0. In the future hotel 2.0 stage, Feifei combines the data and technical advantages of Alibaba Eco to empower the hotel industry, such as Online booking invoices, face-to-face check-in, full-site credit consumption, and the latest smart devices.
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