On the 9th, the reporter learned from the Harbin Industrial and Commercial Bureau that during the past 8 days of the long holiday, the 12315 Command Center received more than ten complaints about furniture quality, which is twice as common as usual. The most prominent is the transportation process. Bumper problem.
At the beginning of September, Ms. Li ordered a set of cabinets. On September 30, when the merchants sent the cabinets to the new home, Ms. Li found that there were as many as 18 injuries in the size of the cabinets, and there were four or five different degrees of color difference. Contact the merchant to request a return. However, the merchant said that he can only send people to repair. Ms. Li did not approve and subsequently called the “12315†complaint.
According to Xin Dong, director of the 12315 Command Center of the Municipal Administration for Industry and Commerce, the peak of ordering furniture is generally in July and August, but consumers generally use the holiday to receive goods. The surge in shipping volume leads to frequent problems in the transportation process. It is twice as much as usual. Xin Dong advises consumers to make detailed regulations on the quality of delivery and delivery time when purchasing furniture. Once a dispute arises, it can be resolved according to the agreement.
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