China Jiangsu Network June 4th news "I bought a solid wood floor in Taiwan in the store, but the door installation is actually three no products." Recently, Mr. Wang, who lives in Sunshine City Garden, Nanchang District, Wuxi City, is very depressed. He complained to the Jiangnan Times reporter that he bought the floor of the largest home building materials market in Wuxi, Huaxia Home City, by the merchants, and the goods purchased turned out to be three products.
The floor that I bought just made a sound
According to Mr. Wang, in October 2011, he purchased 26,500 yuan Moshujia oak solid wood flooring and Accessories at C242, the third floor of Huaxia Furniture Port. The next month, after the workers sent the floor of Moshujia to the door, he found that there was no Moshujia brand on the outer packaging and the floor. Mr. Wang said that at the time, Yin Jin, a dealer at Huaxia Home Port, answered: The floor packaging of Moshujia is like this.
After the workers laid the floor, they found sounds in many places. Yin Jin explained that it is normal for the floor to be sounded, and the sound will disappear after a while. “But after 10 months of installation, we found that the sound of the floor was serious.†He Liping, the head of the general agent of Moshujia Flooring in Taiwan, Yihe Wood Co., Ltd., confirmed that the supply of Moshu’s flooring purchased by Mr. Wang is definitely not Their products. Until then, Mr. Wang understood that he was "fudged."
Merchant acknowledges that there is a problem but refuses to return
On March 31 of this year, the customer service department of Huaxia Home Port admitted that there was a problem with Mr. Wang’s floor, but the return request was rejected by Mojin’s dealer Yin Jin. What makes Mr. Wang feel helpless is that, not long ago, Mr. Wang went to Huaxia Home Port again and found that the dealers of Moshu had already withdrawn.
Huaxia Furniture Port Marketing Department's customer service department, a surnamed Xin staff explained that Mo Jinjia dealer Yin Jin was evacuated to the hotel in Xuzhou. A person in charge of the general agent of Jiangsu, who is responsible for Jiangsu, said, "In fact, it is Yin Jin who often uses fake wooden floor or three no floor to deceive consumers. The complaint can't be done."
In the interview, Hua Xia Home Port Xin Xin staff admitted to the reporter that the counterfeit or “three no†goods that the business owners encountered in the consumer complaints would be “privately resolvedâ€. Because according to market regulations, the sales of counterfeit goods by business households must be cleared.
Industry and Commerce: Dealing with this home market complaint is tricky
What Mr. Wang has always been unable to understand is that, as the home market of Wuxi's largest home market, the “good faith, no fakes, and assured shops†that they publicize are so popular as fake and shoddy goods. The mystery of a business owner who does not want to be named in Huaxia Home Port: “The business owner here is in a leasing relationship with Huaxia Home Port, and most of the lease contracts are short-term contracts.â€
This is indeed the case. The reporter saw that Yin Jin and Huaxia Home Port signed a short-term contract, and the rent was paid in half a year. What is more hilarious is that the “guarantee†signed by Huaxia Home Port and the business households is only 10,000 yuan.
For the floor problem encountered by Mr. Wang, Zhang Yunlong, deputy director of Wuxi Guangyi Industrial and Commercial Center, which is under the jurisdiction of Huaxia Home Port, told Mr. Wang and the reporter that they were helpless. Zhang Yunlong said that the Huaxia Home Port is a lease relationship with the business owner. The business owner is an independent legal entity. If a consumer dispute occurs, the first thing to be investigated is the responsibility of the business owner. It is very difficult for the industrial and commercial department to handle the complaints when the company’s purchase of the Moshujia floor business has been withdrawn. Zhang Yunlong said, "We have repeatedly told Yin Jin to the industrial and commercial department to deal with this matter, but Yin Jin is not busy with the work because of his busy schedule. We work very passively."
"Under the circumstances of consumers, out of trust in China Home Port, it is easy for the dealers of the rental shops to 'trap.'" Xu Yajun, a lawyer at Jiangsu Daming Law Firm, believes that Huaxia Home Port should not The risk of mismanagement is passed on to consumers.
Reporter Tong Jinde
Bbq Grill Combination,Cast Iron Grid,Stainless Steel Grates,Cleaning Grill Grates
JIANGMEN XINXIN METAL PRODUCTS CO., LTD. , https://www.xxbbqgrills.com